Shipping policy

SHIPPING POLICY

Processing Time
Orders are processed within 1-3 business days. Orders placed on weekends or holidays will be processed the next business day.

Shipping Methods & Delivery

• Standard Shipping (USPS/UPS Ground): 5-7 business days - $6.00

Shipping Locations
We currently ship to all 50 U.S. states. International shipping is not available at this time.

Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

Local Pickup
Prefer to skip shipping? Select "Local Pickup" at checkout and collect your order at our Chinatown location:
12C Pell Street, New York, NY 10013
Monday-Sunday: 9:00 AM - 10:00 PM

Questions?
Contact us at info@12pell.com or call (212) 365-8957